GENERAL CONDITIONS

GENERAL RENTAL CONDITIONS

INTRODUCTION
Palazzo Spada manages its own holiday homes (hereinafter, the “Owner”). The Guest enters into a short-term rental agreement with us. The following general conditions govern the terms and conditions of the agreement between Palazzo Spada and the Guest who books and purchases services through the website, as well as the temporary rental contract concluded between the Guest and Palazzo Spada, acting in the name and on behalf of the owners of the accommodation.

The Guest is required to read these general rental conditions when making a booking. The General Conditions may be amended at any time, without prior notice; such amendments will not apply to orders submitted by the Guest prior to the change.

The rules to be observed in our apartments are not only those established by law but, more simply, are dictated by common sense and mutual respect. By signing these Regulations, Guests declare that they are aware of the individual provisions set out below, compliance with which is a binding condition for their stay within the accommodation facility.

Violation of even a single clause of these regulations gives the right to terminate the contract with immediate effect, with the consequent obligation for the Guests to vacate the apartment immediately. In such a case, Palazzo Spada shall be entitled to collect the full amount agreed as payment for the entire stay as originally booked.

INCLUDED SERVICES

  • Wi-Fi

  • All utilities (water, electricity and gas) relating to the apartment

  • Air conditioning where available and heating

1. RENTAL PERIOD

Our standard check-in times, unless otherwise specifically indicated on our website, are from 3:00 p.m. to 12:00 a.m. The arrival and departure times indicated in the listing of each individual apartment and in the booking confirmation are always valid.

Self check-in information and instructions will be sent, for security reasons, only on the day of arrival at the holiday home. Sending these instructions is also subject to verification of payment of the total balance and to completion of a link with the details of valid identity documents for each guest, including children.

In the case of stays of 15 days or more, in addition to the final cleaning, an intermediate cleaning will be required (for one month’s stay, there will be 2), which will be calculated based on the size of the property and agreed upon at the time of booking. This will allow you to have a change of bed linen and towels, and will allow us to check the condition of the apartment.

If any damage or serious shortcomings are found, we will inform you and reserve the right to modify the contractual terms, up to and including termination of the contract.

If, during cleaning, any damage or serious shortcomings are found, we will inform you and reserve the right to modify the contractual terms, up to and including termination of the contract. Any damage, breakages or deterioration will be deducted from the security deposit by way of compensation; likewise, theft of equipment or furniture present in the holiday home or damage to technical systems (thermostats, televisions and various electrical appliances) will be charged.

The holiday home must be vacated by the guest no later than 10:00 a.m. on the day of departure. If the accommodation is not vacated by 10:00 a.m., the guest will be charged an amount of €30.00 up to 12:00 p.m. After this time, the guest will be required to pay the full daily rate for the entire day.

If, during cleaning, any damage or serious shortcomings are found, we will inform you and reserve the right to modify the contractual terms, up to and including termination of the contract. Any damage, breakages or deterioration will be deducted from the security deposit by way of compensation; likewise, theft of equipment or furniture present in the holiday home or damage to technical systems (thermostats, televisions and various electrical appliances) will be charged.

2. USE OF THE HOLIDAY HOME

The property may not be used for purposes other than holiday or work stays, unless this has been previously agreed with the Owner. If we suspect that behaviour contrary to the applicable legislation, to our guidelines, to public order or decency is taking place, we and/or the Owner have the right to access the property.

If the suspicion is confirmed, we, in the interest of the Owner, are authorised to terminate the Contract and remove the person or persons concerned from the property with immediate effect and without any refund of the rental fee.

In the event of damage to property or persons, the deposit will be withheld or compensation requested, as provided for in the relevant section.

3. NUMBER OF GUESTS

It is forbidden to host more people (including children) than those indicated in our final confirmation; any change must be communicated to and accepted by Management.

If we find a higher number of guests than those registered, we will notify the competent authorities and apply a surcharge. Under no circumstances may the number of people exceed the maximum indicated in the accommodation description.

For reasons of liability, we do not accept minors who are not accompanied by parents or relatives.

4. HANDOVER OF THE PROPERTY

The guest is required to take the utmost care of the property entrusted to them, of the furnishings and household equipment of the accommodation, as well as of the common areas and the other guests of the building or condominium.

The kitchen area must always be kept clean throughout the stay.

The keys must be returned no later than the check-out time. In case of loss during or after the stay, the guest will be charged compensation of €50.00.

4.A DEFECTS, COMPLAINTS AND REMEDIES

If, upon arrival, the guest believes that the holiday home has been insufficiently cleaned, is damaged or defective, they may lodge a complaint no later than one hour after check-in; otherwise, the holiday home will be considered delivered in good order and the guest will lose the right to submit a complaint.

Complaints relating to cleaning must be submitted immediately. The guest must report any damage or defective equipment within 6 hours of occupying the accommodation, in order to avoid being subsequently held responsible and charged for any damage.

Complaints must be sent to info@palazzospada.it or communicated by telephone to the staff who carried out the check-in, so that we can resolve the problem as quickly as possible.

4.B REMEDIES

The guest must do everything possible to prevent any damage, defect or fault from worsening and is required to mitigate any loss on our part to the greatest reasonable extent. Palazzo Spada has the right to remedy any defects or faults.

In the event of a complaint, the guest must allow us a reasonable period of time to remedy or repair any defect or damage. Resolution of a malfunction on the same day does not entitle the guest to request any refund. If the problem cannot be resolved by Palazzo Spada, we reserve the right to remedy any complaints by transferring the guest to another holiday home of similar or superior price and quality.

If the guest makes it impossible for us to remedy or repair any damage or to offer a transfer to another holiday home, they will lose the right to compensation or a reduction in the price.

Early departure from the holiday home before the end of the rental period, without our prior consent, is at the guest’s own risk and expense.

5. CLEANING AND WASTE RECYCLING

To reduce environmental impact and comply with current regulations, the guest is required to correctly sort waste in accordance with the instructions of the Municipality in which the accommodation is located or, where present, the instructions provided inside the Accommodation.

For stays of 1 to 3 nights, waste may be left inside the accommodation and will be disposed of by the cleaning company.

For stays of 4 or more nights, the guest must personally dispose of the waste in the appropriate condominium waste rooms or containers for sorted collection.

All our apartments are equipped with the materials and instructions needed for proper waste disposal; these are also included in the links that the guest receives with all useful information for the stay. Receipt of this information leaflet implies acceptance of these regulations.

In any case, for any doubts, the guest is kindly requested to contact the staff who carried out the check-in.

In the event of failure to dispose of waste or incorrect disposal, a penalty of €50.00 will be charged.

5.A FINAL CLEANING

Final cleaning services do not include cleaning of the kitchen, equipment and utensils. The guest is therefore required to wash the dishes, empty the dishwasher and refrigerator, clean the oven, cooking area, any outdoor barbecue and tidy the holiday home inside and out before departure.

Items left unattended will be stored for a maximum of 24 hours, after which it will no longer be possible to claim them.

If any of these areas are not properly cleaned, a penalty of €50.00 will be charged to the guest.

6. SECURITY DEPOSIT

6.A PAYMENT OF THE SECURITY DEPOSIT

A security deposit is required. The security deposit serves as a guarantee for any amount due from the guest, for example, any damage to the holiday home, theft of equipment or failure to carry out or insufficient final cleaning by the guest.

The security deposit is collected a few days before the arrival date, so that the check-in information can be correctly provided. The amount depends on the size of the holiday home and its facilities. The amount of the security deposit is specified in the listing of each property.

Before the security deposit is refunded, any damage, failure to clean or insufficient cleaning, and any failure to dispose of waste will be deducted. If the value of the above exceeds the amount of the security deposit, the guest will be invoiced for the difference.

6.B INCREASED SECURITY DEPOSIT

Certain groups may be charged a higher security deposit. These may include, by way of example, groups of young people, groups of more than 4 people (who are not families or couples), groups renting the holiday home for more than 14 days, or groups renting the holiday home for a purpose other than holidays, which is only possible with our explicit consent.

In the interests of the Owner, we shall be entitled to charge an increased security deposit of up to €500.00 for the number of people that the holiday home can accommodate.

7. SIZE, GROUNDS AND INTERIOR OF THE HOLIDAY HOME

The number of beds indicated is always suited to the square metres of the holiday home. As most holiday homes are second homes belonging to private owners, they are decorated and furnished to suit the tastes and preferences of each Owner.

The layout, furnishings and standards may not correspond to what one would expect in a primary residence. Beds may be smaller, the water heater may have a lower capacity and wardrobe space may be limited.

For this reason, the photos of the property on our website are for illustrative purposes only and, over time, the accommodation may undergo minor changes.

8. PETS AND ALLERGIES

Pets are not allowed in the holiday homes managed by Palazzo Spada, unless this is explicitly stated in the property listing. If the presence of pets is detected, the contract will be considered terminated and the rental fee will be retained.

Neither we nor the Owner accept any liability for allergic or asthmatic reactions suffered by the guest due to the presence of pets in the holiday home.

9. NOISE

The guest may occasionally experience unexpected noise from building sites, neighbours, traffic, etc. Neither we nor the Owner can be held liable for unforeseeable noise.

Likewise, shouting, parties or the production of disturbing noise are prohibited. Night-time rest and quiet from 10:00 p.m. to 7:00 a.m. (“quiet hours”) must be strictly observed. Please therefore keep the volume of electronic devices low, especially during afternoon and night-time rest hours.

No condominium resident should be disturbed for information relating to your stay.

If this rule is not observed and, after repeated warnings, the disturbance continues, in the interest of the Owner of the property we shall be authorised to remove the Guest.

10. INTERNET

Internet is an additional service provided for leisure purposes and not for work. Access is subject to network availability and conditions. Internet access must take place in compliance with the applicable laws.

All our holiday homes are equipped with an internet connection and the access information can be found inside the property.

11. NO SMOKING

Smoking is not permitted inside the holiday home. This does not mean that no one has ever smoked in the holiday home. In the event of a breach of the smoking ban, a penalty of €400.00 will be charged.

If the damage caused by smoking exceeds the amount of the penalty, we shall be entitled to charge the guest the actual cost of cleaning or damage. Offenders will also be required to pay, in addition to any fine provided for by law for smoking in public places, a surcharge of €50.00 for sanitising the apartment.

12. PRICES AND PAYMENTS

The booking is immediately binding, regardless of the method used (credit card, bank transfer, PayPal).

Once the booking has been made, we will immediately send the guest a confirmation email listing the payment information, the rental documents, the features of the property and the relevant rules.

Failure to comply with the payment terms will be considered a breach of contract and will entitle us to terminate the contract (without notice if such notice is not possible). Termination of the Contract does not release the guest from the obligation to pay any amounts due and the provisions on withdrawal will apply.

13. PRICE INCREASES

In the event of price increases due to exchange rate fluctuations, a change in the national currency of the country in which the accommodation is located, or the increase or introduction of new taxes, we reserve the right to increase accordingly the rental amount charged to the guest.

Included in the price are: initial cleaning, electricity, water, heating and air conditioning, crockery, household utensils, bedroom and bathroom, Wi-Fi and final cleaning.

14. CANCELLATION AND/OR CHANGES

The 14-day cooling-off period does not apply to these general rental conditions.

Cancellation can only be made via the OTAs or the guest’s account on our website, or in writing, and is valid only from the day on which we receive it. If the customer has chosen a non-refundable rate at the time of confirmation, no refund will be made in the event of cancellation.

Cancellation terms: In the case of cancellations for direct bookings (without intermediaries) made up to 30 days before the scheduled arrival date, the full amount will be refunded. In the case of cancellations or changes made between 30 and 15 days prior to the arrival date, 50% of the total stay will be retained. After this period, or in the event of no-show/early departure, the full amount of the stay will be retained.

15. EVENTS BEYOND OUR CONTROL

15.A FORCE MAJEURE

If, in the interest of the Owner, we are prevented from fulfilling or are significantly hindered in the fulfilment of our obligations under the Contract due to force majeure and/or exceptional events or circumstances, including, by way of example, war, natural disasters or pollution, drought, other exceptional weather events, epidemics, pandemics, quarantine measures, closure of borders or geographical areas, food shortages and/or rationing, traffic conditions, closure of foreign exchange operations, strikes or lockouts, or cyber-attacks, and regardless of whether such force majeure and/or other exceptional events or circumstances were foreseeable at the time of booking, then in the interest of the Owner we shall be entitled to terminate the contract and neither we nor the Owner can be held liable for non-performance of the Contract.

15.B OTHER CIRCUMSTANCES

Neither we nor the Owner can be held liable for changes in circumstances that do not concern the holiday home itself, nor can we be held liable for failure to enjoy the holiday due to such circumstances, including, by way of example, factors such as road or construction works near the holiday home, power outages, closure of shops, facilities and the like, changes to opening hours, weather conditions including, by way of example, floods, wildfires and drought.

Neither we nor the Owner can be held liable in the event of insect infestation in the holiday home or building, theft or damage to property, or similar circumstances.

16. SEVERABILITY

If any provision or part of a provision of this Contract is or becomes invalid, unlawful or unenforceable, it shall be deemed deleted, without affecting the validity and enforceability of the remaining provisions of this Contract.

17. FURTHER INFORMATION

Travel agencies, third-party platforms and other booking agencies are not authorised to enter into agreements that differ from our general rental conditions at the time of booking. Any amendments to the Contract will only be valid if made in writing by us.

If the guest enters into a special written agreement with us that differs in one or more respects from these general rental conditions, the conditions not affected shall remain in force.

These general rental conditions apply exclusively to the rental of accommodation. If the guest decides to purchase additional services or products or if additional services or products are provided to the guest, such as tickets for water parks, amusement parks or similar, such additional services or products will be the subject of a separate contract between the guest and the Owner or the provider of the additional service/product.

Holiday homes are subject to availability.

All information on our website has been provided as accurately as possible. As the holiday homes are privately owned, the information provided may be subject to change. We are not responsible for such changes.

We are not responsible for any errors in images or printing. Any commercial use, including total or partial reproduction or copying of marketing material on the website or elsewhere, is prohibited under applicable law.

18. PRIVACY

We invite the guest to consult on the website our Privacy and GDPR Policy, which explains how we process their personal data. By sending us their personal information, the guest understands how we use that information in the ways set out in our Privacy Policy, including sharing personal information with the Owner for the purpose of making the booking.

We may also record telephone calls for monitoring and training purposes where permitted, and save messages received via SMS or WhatsApp. In the event of disputes with us, we reserve the right to review any calls or copy exchanged messages.

ACCEPTANCE

At the time of booking, the tenant expressly accepts all the conditions set out above.